Support

Contact us

Need help with Peptimize?

Please contact: support@peptimize.xyz

Scope of support

Support can assist with app navigation, bug reports, local-data controls, reminder configuration, accessibility issues, research-source links, subscription questions and general product feedback.

Subscription and billing

Peptimize Pro is billed by Apple or Google, not by us. We cannot see your payment method, take a payment, issue a refund or reverse a charge. What we can do is explain what you were charged for, check whether a purchase reached the app, and help if Pro is not unlocking.

To cancel, on iOS open Settings › your name › Subscriptions, or use Profile › Subscription inside Peptimize, which links to the same screen. On Android, open Google Play subscriptions. Cancelling stops the next charge and leaves Pro unlocked until the period you have paid for ends.

For a refund, Apple customers use reportaproblem.apple.com and Google Play customers use Google Play's refund process. Write to us as well if something has gone wrong - we can often confirm to you what the app recorded, and it is useful for us to know.

If you paid but Pro is still locked, use Restore purchases on the subscription screen first; that is the fix in most cases, particularly after reinstalling or changing device. If it does not help, contact us with the date of purchase and the store you used. See also Billing, renewal and cancellation in the Terms of Use.

Support does not provide healthcare

Support cannot diagnose symptoms, recommend a medication or dose, advise titration, evaluate a side effect, interpret laboratory results, verify a product source, assess injection technique or provide emergency help. Contact a qualified healthcare professional for medical questions.

What to include in your support request

To help us assist you more quickly, please include the following in your message:

• App version
• Device model
• Operating system and version, such as iOS or Android
• A brief problem description
• Screenshots only if you are comfortable sharing them

Remove names, medication details, health records or other sensitive information that is not necessary for the support request.

Response times

We aim to acknowledge support requests within two business days and resolve straightforward issues as soon as reasonably possible. Response times are targets, not guarantees, and may vary based on complexity, weekends, holidays or request volume.

Support records

Support communications may be retained for up to 24 months after the last interaction for service quality, security and legal-record purposes, unless a different period is required or appropriate. See the Privacy Policy for details.

Respectful use

We may refuse or restrict support for abusive, threatening, unlawful, fraudulent or repeated bad-faith communications.

Emergency notice